At Westcountry Design, we aim to process and dispatch all orders as quickly as possible.

Processing Times

Orders are usually processed within 1–3 working days (Monday to Friday, excluding bank holidays).
During busy periods, processing times may be slightly longer.

UK Shipping

We offer shipping throughout the United Kingdom.

• Standard UK Delivery: Estimated 2–5 working days after dispatch
• Delivery times are estimates only and may vary depending on the courier and time of year

International Shipping

We also ship to selected international destinations.

• International Delivery: Estimated 5–21 working days after dispatch, depending on the destination and local postal services
• Delivery times may vary due to customs processing, local delays, or other factors outside our control

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order size/weight.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or local handling fees that may apply in their country.
These charges are not included in our product prices or shipping costs.

Delivery Delays

While we do our best to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for delays caused by:

• Postal or courier disruptions
• Customs delays
• Severe weather
• Incorrect or incomplete delivery addresses provided by the customer

Incorrect Shipping Information

Please ensure your delivery address is correct when placing your order.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details.

Lost or Damaged Parcels

If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us at sales@westcountry-design.co.uk as soon as possible and we will do our best to help resolve the issue.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: sales@westcountry-design.co.uk